Customer Service Week

During Customer Service Week 2024 we’re honoring our dedicated global customer service team. As our customers’ main point of contact, they build strong relationships, anticipate needs and always try to offer a solution to customer concerns. Learn why the team enjoys working with our customers and how they go above and beyond to find the best solution to customer concerns.

Diego L.

“I get up each day and come to work because I love my job. There is something new to learn or put in practice every day. I love the environment, challenges and satisfaction of helping our customers.”

Jenni S.

“I go above and beyond for our customers by solving their immediate issue and solving the root cause of the issue to prevent future occurrences. It’s important to provide updates on delivery and reach out to check in with people you haven’t heard from in a while.”

“I go above and beyond for our customers by always striving to give customers quick feedback and replies, and working on the customer relationship with each and every contact.”

Ulrika E.

Pär O.

“I get up each day and come to work because I like to be a part of a manufacturing company and working in customer service means I’m contributing to something meaningful.”

Helena L.

“I get up each day and come to work because I can help our customers get everything they need.”

Veronica F.

“I go above and beyond for our customers by learning about a customer’s concern. It gives me the opportunity to identify and sometimes anticipate their needs. I always try to make the customer feel they are important and taken care of.”

Karla P.

“I go above and beyond for our customers by keeping in touch and responding to emails and phone calls as fast as possible.”

“I go above and beyond for our customers by listening and ensuring I understand their needs. After resolving an issue, I follow up to ensure satisfaction. I empathize with our customer’s emotions, and I go the extra mile to find solutions, even if requires additional research or collaboration.”

Carmen L.

Aida C.

“I go above and beyond for our customers by responding to their inquiries quickly, following up, showing appreciation, and being proactive and responsible. I try to always take the lead to ensure customer satisfaction.”

Ramon M.

“I go above and beyond for our customers by ensuring they are being heard and following up with them until their concern is resolved. I involve all of our departments if necessary and will even go out to our production floor or the warehouse to get a resolution.”

Patricia V.

“I go above and beyond for our customers by identifying and anticipating their needs, and making them feel important and appreciated.”

“I get up each day and come to work because of the important role that I can play in my job. I know that every day there is going to be at least one customer who is grateful and happy because of the service that I provided.”

Victor N.

“I get up each day and come to work because I enjoy my job helping customers get the answers they are looking for and possibly teaching them something along the way.”

Lynette S.

Cara C.

“I go above and beyond for our customers by maintaining effective communication with the customer service team and other departments to continuously improve customer satisfaction.”

Elise P.

“I go above and beyond for our customers by following up, always being polite and listening carefully to each customer’s questions.”

Vivi Z.

“I go above and beyond for our customers by having a customer focus, building relationships and offering value-added solutions for our customers.

“I go above and beyond for our customers by being precise, concise and efficient. I try to make the situation simple and always have a solution for our customers.”

Marc H.

Bob K.

“I go above and beyond for our customers by just doing my best to satisfy their needs and support them where needed.”

Tina P.

“I get up each day and come to work because I love helping people.”

Kellie P.

“I get up each day and come to work because I want to make a difference. Every day in customer service is a new experience. We work with people, and people have feelings and different challenges. This gives us a chance to work together and build relationships.”

Wendy V.

“I go above and beyond for our customers by doing everything in my power to serve our customer the best way.”